Project context
For a network of small stores, ordering needs to fit channels users already know. The project connects chat-based ordering with transaction processing, loyalty and reporting for retailers and distributors.
The challenge
Small retailers need convenient ordering while distributors need a shared view of transactions and business data.
Our solution
The solution combines chat-based ordering, smart contracts, a loyalty-points service and BI reporting.
Key capabilities
- API and Zalo channel integration
- Smart-contract ordering workflows
- Customer loyalty-points service
- Business-data monitoring through BI dashboards
How the system works
Order through chat
Process the order
Record loyalty points
Monitor through BI
Technical approach
APIs and Zalo integration bring chat-based orders into the system. A blockchain backend and smart contracts participate in order processing, while the loyalty service connects purchasing activity to customer rewards.
BI dashboards provide real-time business-data visibility. Connecting communication, order processing and reporting creates an end-to-end flow rather than three separate operational tools.
Business value
Ordering, loyalty and operational data are connected across the retail network.
