Services·7 itemsVietnam engineering · Japan delivery
Outsourcing, made visible.Clear scope, communication, quality and ownership.
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Communication
TNS
How would you describe communication with TNS?
Customer
The Vietnamese BA team combines strong Japanese skills with business understanding. Project issues are communicated quickly and clearly, and weekly meetings run smoothly with less need for repeated explanations.
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Quality
TNS
Does delivery quality meet your expectations?
Customer
Acceptance criteria are agreed early, with code reviews and testing before handover. That makes results easier to verify and gives us more confidence before going live.
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Cost
TNS
How does TNS help you manage the budget?
Customer
Estimates are explained by scope and priority. When requirements change, the team discusses the impact first, helping us stay in control of the budget and focus on the right work.
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Delivery
TNS
Is it easy to keep track of progress?
Customer
We receive regular updates and see demos at agreed milestones. If a risk could affect delivery, TNS raises it early and works with us on a response.
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Working with Japanese clients
TNS
What helps the partnership work in a Japanese business environment?
Customer
The team pays attention to timely reporting, communication and consultation. Meeting notes, open questions and owners are clearly documented, so fewer details fall through the cracks.
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Ownership
TNS
How would you describe the team’s attitude?
Customer
When an issue arises, they investigate proactively and follow through until it is resolved. We know who is responsible and when to expect the next update.
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Business understanding
TNS
Does TNS understand your day-to-day business challenges?
Customer
The BAs ask detailed questions about workflows and exceptions. Discussing concrete examples helps the solution fit daily operations and reduces misunderstandings during development.
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Proactive proposals
TNS
Does TNS suggest improvements beyond the initial request?
Customer
They present alternatives and explain the benefits, costs and limitations. That gives us a better basis for decisions instead of simply following the first idea.
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Scaling the team
TNS
What happens when you need more capacity?
Customer
TNS helps identify the skills we need and plans the handover. New members have documentation and guidance, making it easier to work with the existing team.
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Long-term partnership
TNS
What would make you continue working together?
Customer
The team retains project knowledge, supports us after handover and communicates openly. We can keep improving what we have built without explaining everything from the beginning.
↔
Communication
TNS
How would you describe communication with TNS?
Customer
The Vietnamese BA team combines strong Japanese skills with business understanding. Project issues are communicated quickly and clearly, and weekly meetings run smoothly with less need for repeated explanations.
↔
Quality
TNS
Does delivery quality meet your expectations?
Customer
Acceptance criteria are agreed early, with code reviews and testing before handover. That makes results easier to verify and gives us more confidence before going live.
↔
Cost
TNS
How does TNS help you manage the budget?
Customer
Estimates are explained by scope and priority. When requirements change, the team discusses the impact first, helping us stay in control of the budget and focus on the right work.
↔
Delivery
TNS
Is it easy to keep track of progress?
Customer
We receive regular updates and see demos at agreed milestones. If a risk could affect delivery, TNS raises it early and works with us on a response.
↔
Working with Japanese clients
TNS
What helps the partnership work in a Japanese business environment?
Customer
The team pays attention to timely reporting, communication and consultation. Meeting notes, open questions and owners are clearly documented, so fewer details fall through the cracks.
↔
Ownership
TNS
How would you describe the team’s attitude?
Customer
When an issue arises, they investigate proactively and follow through until it is resolved. We know who is responsible and when to expect the next update.
↔
Business understanding
TNS
Does TNS understand your day-to-day business challenges?
Customer
The BAs ask detailed questions about workflows and exceptions. Discussing concrete examples helps the solution fit daily operations and reduces misunderstandings during development.
↔
Proactive proposals
TNS
Does TNS suggest improvements beyond the initial request?
Customer
They present alternatives and explain the benefits, costs and limitations. That gives us a better basis for decisions instead of simply following the first idea.
↔
Scaling the team
TNS
What happens when you need more capacity?
Customer
TNS helps identify the skills we need and plans the handover. New members have documentation and guidance, making it easier to work with the existing team.
↔
Long-term partnership
TNS
What would make you continue working together?
Customer
The team retains project knowledge, supports us after handover and communicates openly. We can keep improving what we have built without explaining everything from the beginning.