Business Process Digitalization and IT Support for Beauty

About project

In the era of rapid digital transformation, Business Process Digitalization and IT Support have become foundational pillars for service and retail enterprises seeking to boost operational efficiency, streamline workflows, and deliver superior customer experiences. In this article, Technest shares a real-world project where we successfully transitioned a client’s manual operations—previously reliant on Excel and paper—into a fully digitized management system, while also assuming the role of their internal IT department across a chain of beauty stores.

The Challenge: A Stalled Digitalization Project

Our client is a reputable and large-scale company in the beauty services and cosmetics distribution industry. Before Technest joined the project, the business faced several critical challenges:

• Core operations such as appointment scheduling, CRM, inventory management, and sales were all handled manually.
• The primary tools were Excel spreadsheets and paper documents, which were time-consuming and prone to errors.
• The lack of real-time data hindered effective decision-making.
• The company had previously outsourced the development of scheduling, CRM, and digitalization features.
• Unfortunately, the external vendor abandoned the project midway, leaving the system incomplete and operations in disarray.
• As a result, the digital transformation initiative was stalled, and the company urgently needed a capable partner to take over and complete the project.

Project Requirements: Stabilization and Comprehensive Digitalization

With our proven expertise and technical capabilities, Technest was entrusted with the mission to “rescue” the project. We were tasked with three core and urgent objectives:

1. Take Over and Complete the Digital Transformation: We inherited the unfinished project and digitized the remaining business processes, ensuring the new system operated smoothly and met the client’s expectations.
2. Upgrade the Reporting System: We revamped and enhanced existing report files to make them more readable and insightful, providing timely and strategic business intelligence.
3. Provide Comprehensive IT Support: We assumed the role of the internal IT department, setting up IT infrastructure for new stores and delivering continuous IT Helpdesk services across the store network.

This multifaceted mission required not only programming skills but also strong project management, deep business analysis, and dedicated technical support.

Business Process Digitalization and IT Support for the Beauty Industry

To ensure seamless execution and high-quality outcomes, we developed a detailed implementation roadmap divided into clear phases:

Phase 1: Handover and Planning (2 Months)

Successfully taking over an unfinished project depends on rapid and accurate understanding. Within two months, our team completed:

• Comprehensive Assessment: We thoroughly analyzed the current state of the project, identified completed and missing components, and evaluated the quality of the source code provided by the previous vendor.
• Knowledge Transfer: We reviewed documentation and engaged stakeholders to understand the business logic and systematically absorb the source code.
• Roadmap Development: We immediately created a detailed implementation plan, assigned dedicated personnel for software development, data analysis, and IT support, and established a tight working schedule.

Phase 2: Business Process Digitalization – Building a Robust Digital Foundation

This was the heart of the project, aimed at transforming manual processes into a powerful digital platform:

• Scheduling & CRM System: We built a web-based appointment booking and customer relationship management system, enabling customers to book easily and staff to manage client data and service history efficiently.
• Operational Management: We digitized service workflows, employee information, inventory tracking for beauty products, and in-store sales processes.
• Integrated Reporting: We embedded reporting and data analytics tools directly into the system, ensuring continuous and accurate data updates.

Phase 3: Report File Enhancement – Turning Data into Strategic Insights

To optimize decision-making, we focused on improving the reporting system:

• Standardized Structure and Format: We redesigned the structure and formatting of report files (mostly Excel) to make them more readable, visual, and professional using charts and clear summaries.
• Automated Aggregation: We automated the extraction and compilation of data from the new system into report files, eliminating time-consuming manual data processing.

Phase 4: IT Support and Helpdesk – Stabilizing Technical Infrastructure

Our comprehensive IT Support and Helpdesk services addressed the client’s lack of an internal IT department and ensured uninterrupted operations:

• New Infrastructure Setup: We established IT infrastructure for newly opened stores, including configuring computers, printers, internet networks, and peripheral devices.
• Operational Management and Support: We deployed an IT Service Management (ITSM) system to receive, categorize, and resolve technical support requests from store staff quickly and effectively.

Results: Business Process Digitalization and IT Support Delivered

Thanks to our swift and professional implementation, the project yielded outstanding results:

• Successful Digital Transformation: Core business processes—scheduling, CRM, inventory management, and sales—were successfully digitized on the new system, eliminating reliance on Excel and paper.
• Enhanced Reporting Quality: The clarity and presentation of business reports improved significantly, enabling leadership to make faster and more accurate strategic decisions.
• Stable Infrastructure: IT infrastructure across stores now operates reliably, with centralized management minimizing technical disruptions.
• Improved Employee Experience: Timely IT Helpdesk services resolved technical issues efficiently, boosting productivity and enhancing the work experience for store staff.

This project stands as a clear testament to Technest’s expertise in Business Process Digitalization and IT Support. Our ability to swiftly take over, fully meet complex client requirements, and deliver flexible solutions has solidified our position as a trusted technology partner—empowering businesses to break through operational limits in the digital age.